Shipping policy

Shipping Policy

At Props – The Gift Shop, we aim to deliver your orders safely and on time while maintaining the highest quality standards.

Shipping Time

All orders are processed and dispatched within 5–7 business days.

Delivery timelines may vary depending on product availability, customization, and your location.

Order Processing

Orders are processed after confirmation and successful payment.

Customized or made-to-order items may require additional processing time. Customers will be informed in such cases.

Shipping Coverage

We currently offer shipping within Pakistan.

Delivery to remote or non-serviceable areas may take longer than the estimated time.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout.

Any promotional free-shipping offers will be clearly mentioned.

Delays

While we strive to meet delivery timelines, unforeseen circumstances such as weather conditions, courier delays, or public holidays may cause slight delays.

Props – The Gift Shop is not responsible for delays caused by courier services.

Order Tracking

Once your order is dispatched, tracking details will be shared (if available) to help you monitor your shipment.

Damaged or Missing Items

Please check your order upon delivery.

If you receive a damaged or incorrect item, contact us within 24 hours of delivery with pictures for assistance.

For any shipping-related queries, feel free to contact our support team.